CHARLOTTE, N.C. (WBTV) - Mecklenburg County Chief District Court Judge Elizabeth Trosch approved a temporary return to paper processes late Sunday evening amid a mass outage of the new digital case system rolled out in the county three weeks ago.
The outage lasted from 6 p.m. to midnight, according to an update from North Carolina’s Administrative Office of the Courts, and court sessions are now operating as normal Monday morning.
A software update on Sunday led to a maintenance issue, AOC spokesperson Graham Wilson said, and for processes requiring an entry of a next court date, paper had to be used in order to complete those during that time frame.
According to a message from Judge Trosch to attorneys on Sunday evening, shared with WBTV by multiple sources, outages from both eWarrants and Odyssey (two software that are part of the eCourts package) were causing significant delays in completing processes at the jail.
The help desk had been unable to provide a workaround at the time the message was sent, and magistrates were unable to complete criminal processes in eWarrants.
“I cannot get any indication of service resolution or timeline,” Judge Trosch wrote. “I have approved transitioning to paper processes until service is restored.”